Privacy Policy

At LevelUp Casino, we are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by our team.

Data We Collect

To provide our services, we may collect and process the following data:

Identity and Contact Data: Including your name, date of birth, and address.

Financial and Transaction Data: Details about payments to and from your account.

Technical Data: IP address, browser type, and device information.

Usage Data: Information about how you use our website and services.

Legal Bases for Processing

We process your data based on several legal grounds, including:

Performance of a Contract: To manage your account and provide gaming services.

Legal Obligation: To comply with anti-money laundering and age verification laws.

Legitimate Interests: For fraud prevention and platform security.

Consent: Where you have opted-in to receive promotional materials.

How We Use Your Information

Your data is used to verify your identity, process transactions, provide customer support, and detect and prevent fraudulent activity. We also analyze usage patterns to improve our game offerings and platform stability.

Data Retention and Security

We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We implement appropriate technical and organizational measures to protect your data against unauthorized access or loss, though no system is 100% secure.

Your Rights

Under applicable Canadian data protection principles, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and in certain circumstances, request the deletion of your data. To exercise these rights, please contact our support team.

International Transfers

As an online platform, your data may be processed in jurisdictions outside of Canada. We ensure that such transfers are protected by appropriate safeguards to maintain the level of protection required by law.

Contact Information

If you have questions regarding this Privacy Policy, please contact us at:

Email: [email protected]

Address: 150 King St W, Toronto, ON M5H 1J9, Canada

Phone: +1 416-555-0198